Painfree Dentistry — Public Policy & Information

This privacy notice discloses the privacy practices for this website. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact form on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

Please do not use our contact form to email us confidential information. While we will not disclose this information to anyone, it could possibly be intercepted by unauthorized entities.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Policy Details

Practice Name: Caristan Trust T/As Painfree Dentistry
Principal Dentist: Dr Elie Alam (Dental Board of Australia Registration No. XXXXX)
Address: 77 Marion St, Harris Park NSW 2150
Phone: (02) 9635 5166
Email: info@painfreedentistry.com.au

Opening Hours:
Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM
Sunday: Closed

Your Healthcare Rights

We support the Australian Charter of Healthcare Rights, which means you have the right to:

• Access – to dental care that meets your needs.
• Safety – care delivered to the highest professional standards.
• Respect – cultural, personal and religious beliefs respected at all times.
• Partnership – involvement in decisions about your care.
• Information – clear, honest communication about your treatment.
• Privacy – your personal information kept confidential.
• Feedback – the opportunity to comment or complain about your care.

You can view the Charter in full at: Australian Commission on Safety and Quality in Health Care – My Healthcare Rights

Privacy Statement

• We comply with the Privacy Act 1988 and the Australian Privacy Principles.
• We collect and store your health information to provide safe and effective care.
• You can request access to your records at any time by contacting our reception team.
• Your information will never be shared without your consent, except where required by law.

For full details, please ask for our complete Privacy Policy above.

Informed Consent

Before any treatment:

• We will explain your options, risks, benefits, and likely outcomes in language you understand.
• You’ll have the chance to ask questions.
• You’ll know the costs before agreeing to treatment.
• For complex treatment plans, you may take information home to consider or discuss with family/carers.

Appointments & Cancellations

• We offer bookings by phone, in person, or online.
• 24 hours’ notice is required for cancellations to avoid a potential cancellation fee.
• If we need to change your appointment, we will contact you as soon as possible.

Emergency & After-Hours Care

• If you have a dental emergency:
• During business hours – phone us immediately.
• Outside hours – please call [insert after-hours service number] or, if urgent, dial 000.

Accessibility & Language Support

• Wheelchair-accessible facilities available.
• Interpreters can be arranged — please let us know in advance.
• We have multilingual team members — ask reception for assistance.

Feedback & Complaints

We welcome your feedback to help improve our services. You can provide feedback in person, by phone, or in writing. We aim to respond within 20 days.

If you are not satisfied with our response, you can contact:

Dental Board of Australia / AHPRA: 1300 419 495 | www.ahpra.gov.au

Health Care Complaints Commission (NSW): 1800 043 159 | www.hccc.nsw.gov.au

Reviewed: 1 August 2025
Responsible Person: Dr Elie Alam
Review Cycle: Yearly